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Phone: 029 2075 2628

Seren Support

Case Study – Business Sector – Healthcare (Cloud Voice)

The Business

Seren Supports primary aim is to provide a reliable and quality service to improve the quality of life to the people who use their services. We are committed to supporting families to ensure that your loved ones are kept safe and cared for properly, to enable them to continue to live as independently as possible in their own homes.

The Business Requirement

Seren Support require reliable modern mobile phones for their care workers, that are simple to use and can access apps which would improve transparency for the whole team from Managers down to Care Support Workers.

Hosted Phones (Cloud Voice) for the office needed to be introduced to in order to bring consistency to all three sites (Bridgend, Neath & Powys) and to give Seren Support far more control over their telecoms.

The Business Proposal

The team at General Communications immediately understood what Seren Support required in order to bring them up to date with their telecoms as we already dealt with a number of large care providers.

Once the initial site surveys had been carried out, General Communications installed a bespoke hosted phone communication system, allowing Seren Support to monitor, analyse, record and never miss a call from a client amongst some of the benefits the new phones provided.

Overview

In today’s world not only do customers require a reliable communication solution and service but the need for complete transparency is a must.

Seren Support was exceptionally happy with the overall package and support General Communications provided and have since recommended to other Care providers

Our Team

Meet our experienced team of managers, including business development managers, and our helpful in-house sales representatives.

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Our Services

At General Communications we have a wealth of experience providing both fixed lines & broadband and mobile telephony services.

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Contact Us

Contact us about our fixed lines, broadband & mobile telephony services, or for tariff analysis consultancy services.

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Get a FREE Tariff Analysis & Quote

Contact our team of business solution experts to discuss your business needs! Our team will perform a tariff analysis and prepare a competitive quotation.

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Partners With

Some of our clients

General Communications are proud to work in conjunction with City Hospice

City Hospice is a registered charity at the heart of Cardiff, providing medical, nursing and end of life care to patients in their own homes. Formerly George Thomas Hospice Care, the charity offers counselling (to adults and children), welfare benefits advice and day centres with a range of activities. City Hospice is the only at-home palliative care provider for the city of Cardiff and needs to raise a total of £2m to keep providing these specialist services.