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Phone: 029 2075 2628

Llandaff Laminates

Case Study - Business Sector – SME

The Business

Llandaff Laminates specialise in the supply of kitchen worktops and also supply sheet laminate, appliances, sinks and taps, tile alternatives, furniture board and kitchen related products to the trade and public.

Llandaff Laminates are an established company having been based in Cardiff for over 50 years and pride themselves on the knowledge and experience of staff with emphasis on customer service.

The Business Requirement

Llandaff Laminates, as with most companies like to keep things simple and not over complicate matters. They require a phone service supplier that made continual cost efficiencies, was trusted and had a customer service team that was ready to respond to their telecom needs instantly.

As with the nature of the business they needed supply of mobile phones which was practical, robust and able to accommodate the distribution team.

The Business Proposal

After identifying the factors above the sales team at General Communications submitted a contract offering:

  • Exceptional service levels with a dedicated account manager
  • Account reviews on a regular basis incorporating KPI’s
  • A mobile communication system package that ticked all the boxes for the distribution manager in terms of cost, aesthetics , robustness and reliability

Overview

Due to the service commitment between General Communications and Llandaff Laminates the partnership continues to go from strength to strength.

Our Team

Meet our experienced team of managers, including business development managers, and our helpful in-house sales representatives.

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Our Services

At General Communications we have a wealth of experience providing both fixed lines & broadband and mobile telephony services.

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Contact Us

Contact us about our fixed lines, broadband & mobile telephony services, or for tariff analysis consultancy services.

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Get a FREE Tariff Analysis & Quote

Contact our team of business solution experts to discuss your business needs! Our team will perform a tariff analysis and prepare a competitive quotation.

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Partners With

Some of our clients

General Communications are proud to work in conjunction with City Hospice

City Hospice is a registered charity at the heart of Cardiff, providing medical, nursing and end of life care to patients in their own homes. Formerly George Thomas Hospice Care, the charity offers counselling (to adults and children), welfare benefits advice and day centres with a range of activities. City Hospice is the only at-home palliative care provider for the city of Cardiff and needs to raise a total of £2m to keep providing these specialist services.