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Phone: 029 2075 2628

Hugh James Solicitors

Case Study – Business Sector – Corporate

The Business

Hugh James is a top 100 UK law firm with offices in Cardiff & London. The firm has grown from humble beginnings in 1960 to become a leading law firm, servicing a vast range of clients across the UK and overseas, with a move to their new premises at Central Square, Cardiff.

The workforce had grown to more than 700 yet they have retained and nurtured a unique culture which is based on hard work, talent, ambition, empathy, innovation and good humour. These are all exceptional values reflected within the General Communications team.

The Business Requirements

As with any business communication is at the heart of the company. The constant connectivity, reliability and excellent customer service was high on Hugh James’s list of priorities. Continual communication with their clients is essential, so seamless migration of multiple numbers from one network to another was imperative.

The Business Proposal

In order achieve this, Project management and communication to key staff was the essence of providing a service second to none during the migration of multiple numbers. General Communications provided a dedicated account manager as point of contact between our experienced customer service team and the Hugh James IT team. This as well as offering the best tariff and kit ensured the package was exceptional.

Hugh James was delighted with the service General Communications provided and stated….

‘We have dealt with General Communications for over twenty years, during this time we have received fantastic customer service and expertise,

They have helped us to move our business forward with the supply of mobile technology bespoke to our company needs and continually ensuring speed and efficiency. Wee thoroughly recommend General Communications.’


It is the work ethos that has helped Hugh James grow the business to where it stands today. With ambitious plans to become a top 50 UK firm by 2021. General Communications are committed to providing the telecoms solutions and services to help them on their journey.

Our Team

Meet our experienced team of managers, including business development managers, and our helpful in-house sales representatives.

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Our Services

At General Communications we have a wealth of experience providing both fixed lines & broadband and mobile telephony services.

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Contact Us

Contact us about our fixed lines, broadband & mobile telephony services, or for tariff analysis consultancy services.

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