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Case Study - Business Sector – Sole Trader

The Business

Heatcare offer a full bathroom installation service, all necessary plumbing and tiling, including planning a new bathroom, from the design right through to installation. Heatcare provides the whole package and due to mostly working on site requires reliable connectivity to both customers and suppliers. The mobile phone is literally a business partner!

The Business Requirement

Being a sole trader often means that ‘multi-tasking’ is a word that is used all too often. From salesperson, tradesperson, administrator and customer services person all rolled into one. This meant that our client needed a dedicated office point of contact as well as reliable mobile phone that met all requirements.

The Business Proposal

General Communications dedicated sole trader account manager is the expert when it comes to matching the right phone for the customers’ needs. From talking to Heatcare he soon understood that due to areas the areas he visited, it was vital that he was connected to a network with excellent coverage. This together with a phone that would enhance his company image without breaking the bank.

General Communications Sales Manager Commented:

‘Sole traders are the lifeline of business, and although they may not have the quantity of mobile connections of the larger companies, their needs are just as important. Sole Traders also know that when they contact or visit General Communications they will always be dealt with quickly and efficiently so they can get back to the job in hand’


Heatcare have been a customer of General Communications for several years and due to this trust in our sole trader account team knows that the best mobile phone, network and tariff will ALWAYS be provided.

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At General Communications we have a wealth of experience providing both fixed lines & broadband and mobile telephony services.

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